South Location

MISSION STATEMENT

Through collaboration and teamwork, CTVSEH will become a unified and well-managed provider of advanced veterinary care as evidenced by clearly defined policies, procedures, and standard operating systems. The results will be personal accountability and exceptional morale for all team members.

CULTURE

Our hospital fosters teamwork that naturally leads to delivering exceptional care and powerful medicine to our patients, clients, referring veterinarians and community. Our success is inspired by our team of talented staff members and their commitment to our hospital mission and core values.

DOCTOR TENURE

3-20+ years

TECHNICIAN TENURE

Most technicians that are with us for 1 year, remain with the company long term (5+ years).

THE BEST ATTRIBUTES OF THE HOSPITAL AND STAFF

• Camaraderie amongst all employees
• Ability to work effectively as a team
• Ability to provide exceptional care for every patient from the moment a client enters the hospital to the time they leave

THE BEST ATTRIBUTES OF LIVING IN THIS AREA

• Music capital of the world
• Numerous outdoor and social activities/opportunities
• Mild winters
• Very pet and family friendly
• Diverse population
• One of the top metro areas in the country for economic growth

Lakewood, Colorado

MISSION STATEMENT

To provide high-level emergency and referral care by promoting a forward-thinking and constructive environment for our employees.

THE BEST ATTRIBUTES OF THE HOSPITAL AND STAFF

Private ownership, management experience, support of staff.

THE BEST ATTRIBUTES OF LIVING IN THIS AREA

Lakewood is centrally located 15 minutes from Denver.

Buffalo, New York

MISSION STATEMENT

We are dedicated to providing the highest quality care for our patients with a welcoming, compassionate, and informative environment that ensures a convenient, first-rate client experience. Our doctors and staff love what we do, and we are committed to being your trusted partner.

CORE VALUES

Compassion, Respect, Excellence, Dedication, Integrity, Team Effort

CULTURE

We are a highly-dedicated team that enjoys a fast-paced environment. We are a team that enjoys the outdoors and being an integral part of the community.

DOCTOR TENURE

3 doctors have 7+ years; 2 doctors have 5+ years; 2 doctors have 2+ years

TECHNICIAN TENURE

5 techs >10 years; 5 techs > 5 years; 10 techs >1year; 3 techs <1 year

STAFF TENURE

7 >20 years; 15 >10 years; 15 > 5 years; remainder <5 years

MANAGEMENT TEAM

COMMUNITY OUTREACH

Partnered with multiple rescue groups; partnered with the Niagara SPCA; participate in numerous community events – dog days of buffalo, bark in the park, etc; volunteer with Rabies clinics; host many students yearly from Lincoln Memorial for their rotations.

THE BEST ATTRIBUTES OF THE HOSPITAL AND STAFF

Hard-working, caring, and compassionate team that are patient advocates.

THE BEST ATTRIBUTES OF LIVING IN THIS AREA

Excellent cost of living; many outdoor activities – The Great Lakes, Niagara River, mountains, parks, etc; a lot of business growth – re-birth of the city of Buffalo; 4 full seasons; north Buffalo doesn’t get the ‘Buffalo’ snow (we see 1/2 to 1/4 of the snow that comes to south Buffalo).

MISSION STATEMENT

NorthStar VETS exists for one fundamental purpose: to improve the quality of life for our patients, clients, the family veterinarian and our staff.

CORE VALUES

We adhere to a core set of values that guide every aspect of what we do and how we do it— that translates into our “C-Pets” philosophy:

C – COMPASSION: We will interact with our clients, patients, and community with kindness and empathy.
P – PROFESSIONALISM: We will conduct ourselves in a moral and responsible manner and treat our clients, patients, and colleagues with respect and integrity.
E – EXCELLENCE: We will provide the highest-quality care and state-of-the-art knowledge in the practice of veterinary medicine.
T – TEAMWORK: The staff at NorthStar VETS, along with clients and their family veterinarians will work as a cohesive unit by recognizing the equal contributions and value of every team member.
S – SERVICE: We are dedicated to exceeding our clients’ expectations through timely and effective communication, exemplary customer service, outstanding patient care, and promoting a learning environment.

CULTURE

Each one of us walks the walk when it comes to translating our shared purpose into the way we do our jobs. From how people are greeted at the front desk, to how we soothe a frightened pet, to how we use today’s most advanced treatments and techniques to keep pets healthy — we strive at all times to deliver the highest levels of care and compassion. We truly understand the immeasurable value that pets bring to peoples’ lives and they deserve our best.

We followed “green” building practices when we built our facility out of respect for the land, our environment, and our community. And we designed the hospital to be a welcoming and calming place for sick or injured pets and their worried parents. We formalized a set of core values that guide our day-to-day activities, and are the touchstone for everything we do, from choosing the people we hire to the charities we support. We carefully designed our practice to support the primary care veterinarian, so they can thrive as partners in our shared mission to care for pets. We sponsor and/or participate in over two dozen community events each year including hosting a human and pet blood drive. Most importantly, we nurture our staff, ensuring they have the physical, emotional, and technological support they need to do their jobs at the highest possible level.

NorthStar VETS is an award-winning veterinary specialty and emergency hospital committed to being the best in one of the nation’s busiest parts of the country. With so many pets in the area, our team is always growing.

Because NorthStar VETS is one of the last privately-held specialty practices in the tri-state area, the culture is different than you’ll find at corporate hospitals. The atmosphere is collaborative, meaning that a doctor here has direct access to many veterinary specialists in over a dozen specialties with whom to consult, and this is encouraged with daily morning cage-side rounds. This team also ranks nationally as one of the best for referring veterinarian satisfaction. You should also know that NorthStar VETS does not offer general medicine and has no interns, which means your immediate colleagues would all be trained veterinary professionals at the top of their game.

Team members at NorthStar VETS enjoy a nice work-life balance, a tuition reimbursement program for veterinarians, money for continuing education, a higher than average support-staff-to-doctor ratio, friendly and helpful coworkers, management who listens, plus great pay and other benefits.

COMMUNITY OUTREACH

• Annual Blessing of the Animals event
• Annual Human and Animal Blood Drive in conjunction with the American Red Cross
• Sponsor of the Trenton Thunder Dog of the Day local shelter adoption program
• Toys for Tots
• Vet-i-Care
• Pet first aid classes
• Annual ACVO service dog eye exam event
• Youth group tours of the hospital
• Villages in Partnership
• The Buddy Initiative
• Naloxone injection training for police working with drug-sniffing K9 officers

THE BEST ATTRIBUTES OF THE HOSPITAL AND STAFF

• Beautiful state-of-the-art facility
• Diverse group of specialists
• Highly collaborative culture
• Friendly, cohesive group
• Gold standard medicine
• Robust caseload
• Supportive management

THE BEST ATTRIBUTES OF LIVING IN THIS AREA

• Driving distance to metropolitan areas
  • New York City (1.25 hours / 66 miles)
  • Philadelphia (1.25 hours / 78 miles)
  • Baltimore (2.75 hours / 171 miles)
  • Delaware (1.75 hours / 109 miles)
  • Washington D.C. (3.75 hours / 210 miles)
• Driving distance to ski resorts
  • Camelback Mountain (2.25 hours / 135 miles)
  • Blue Mountain (2 hours / 123 miles)
  • Hunter Mountain (3 hours / 179 miles)
  • Jack Frost (2.5 hours / 150 miles)
  • Mountain Creek (2 hours / 102 miles)
  • Shawnee Mountain (2 hours / 99 miles)

• Foodie paradise: Ethnically-diverse, multi-cultural cuisine from inexpensive food trucks to 5-star dining
  • More than 90 authentic diners across the state
  • World-famous Jersey tomatoes and farm-fresh produce
  • Boardwalk snacks such as old-fashioned tomato pie, boardwalk fries, pork roll sandwich, frozen custard, saltwater taffy, and funnel cakes
  • 77 craft breweries, 20 distilleries, 14 brewpubs, 1 meadery, 3 cideries
  • 48 vineyards that produce wine from more than 90 grape varieties
• Attendants at every gas station in NJ fill your tank for you

• Easy access to Philadelphia and New York City via public transportation
• More horses per square mile than any other state
• 127 miles of coastline
• 15 museums housing fine art collections (not including the world-renown museums in Philadelphia and New York City)
• Numerous theaters, playhouses, and concert halls across the state
• Professional sports teams for baseball, basketball, football, hockey, and soccer within driving distance
• Easy access to five major international airports
• Rich history (historical landmarks can be found across the state from the Revolutionary War to some of the earliest settlers/explorers)

MISSION STATEMENT

NorthStar VETS exists for one fundamental purpose: to improve the quality of life for our patients, clients, the family veterinarian and our staff.

CORE VALUES

We adhere to a core set of values that guide every aspect of what we do and how we do it— that translates into our “C-Pets” philosophy:

C – COMPASSION: We will interact with our clients, patients, and community with kindness and empathy.
P – PROFESSIONALISM: We will conduct ourselves in a moral and responsible manner and treat our clients, patients, and colleagues with respect and integrity.
E – EXCELLENCE: We will provide the highest-quality care and state-of-the-art knowledge in the practice of veterinary medicine.
T – TEAMWORK: The staff at NorthStar VETS, along with clients and their family veterinarians will work as a cohesive unit by recognizing the equal contributions and value of every team member.
S – SERVICE: We are dedicated to exceeding our clients’ expectations through timely and effective communication, exemplary customer service, outstanding patient care, and promoting a learning environment.

CULTURE

Each one of us walks the walk when it comes to translating our shared purpose into the way we do our jobs. From how people are greeted at the front desk, to how we soothe a frightened pet, to how we use today’s most advanced treatments and techniques to keep pets healthy — we strive at all times to deliver the highest levels of care and compassion. We truly understand the immeasurable value that pets bring to peoples’ lives and they deserve our best.

We followed “green” building practices when we built our facility out of respect for the land, our environment, and our community. And we designed the hospital to be a welcoming and calming place for sick or injured pets and their worried parents. We formalized a set of core values that guide our day-to-day activities, and are the touchstone for everything we do, from choosing the people we hire to the charities we support. We carefully designed our practice to support the primary care veterinarian, so they can thrive as partners in our shared mission to care for pets. We sponsor and/or participate in over two dozen community events each year including hosting a human and pet blood drive. Most importantly, we nurture our staff, ensuring they have the physical, emotional, and technological support they need to do their jobs at the highest possible level.

NorthStar VETS is an award-winning veterinary specialty and emergency hospital committed to being the best in one of the nation’s busiest parts of the country. With so many pets in the area, our team is always growing.

Because NorthStar VETS is one of the last privately-held specialty practices in the tri-state area, the culture is different than you’ll find at corporate hospitals. The atmosphere is collaborative, meaning that a doctor here has direct access to many veterinary specialists in over a dozen specialties with whom to consult, and this is encouraged with daily morning cage-side rounds. This team also ranks nationally as one of the best for referring veterinarian satisfaction. You should also know that NorthStar VETS does not offer general medicine and has no interns, which means your immediate colleagues would all be trained veterinary professionals at the top of their game.

Team members at NorthStar VETS enjoy a nice work-life balance, a tuition reimbursement program for veterinarians, money for continuing education, a higher than average support-staff-to-doctor ratio, friendly and helpful coworkers, management who listens, plus great pay and other benefits.

COMMUNITY OUTREACH

• Annual Blessing of the Animals event
• Annual Human and Animal Blood Drive in conjunction with the American Red Cross
• Sponsor of the Trenton Thunder Dog of the Day local shelter adoption program
• Toys for Tots
• Vet-i-Care
• Pet first aid classes
• Annual ACVO service dog eye exam event
• Youth group tours of the hospital
• Villages in Partnership
• The Buddy Initiative
• Naloxone injection training for police working with drug-sniffing K9 officers

THE BEST ATTRIBUTES OF THE HOSPITAL AND STAFF

• Beautiful state-of-the-art facility
• Diverse group of specialists
• Highly collaborative culture
• Friendly, cohesive group
• Gold standard medicine
• Robust caseload
• Supportive management

THE BEST ATTRIBUTES OF LIVING IN THIS AREA

• Driving distance to metropolitan areas
  • New York City (1.5 hours / 84 miles)
  • Philadelphia (20 minutes / 14 miles)
  • Baltimore (2 hours / 108 miles)
  • Delaware (.75 hours / 43 miles)
  • Washington D.C. (2.5 hours / 147 miles)
• Driving distance to ski resorts
  • Camelback Mountain (2 hours / 120 miles)
  • Blue Mountain (2 hours / 90 miles)
  • Hunter Mountain (3.25 hours / 198 miles)
  • Jack Frost (2 hours / 112 miles)
  • Mountain Creek (2.25 hours / 123 miles)
  • Shawnee Mountain (2 hours / 99 miles)

• Foodie paradise: Ethnically-diverse, multi-cultural cuisine from inexpensive food trucks to 5-star dining
  • More than 90 authentic diners across the state
  • World-famous Jersey tomatoes and farm-fresh produce
  • Boardwalk snacks such as old-fashioned tomato pie, boardwalk fries, pork roll sandwich, frozen custard, saltwater taffy, and funnel cakes
  • • 77 craft breweries, 20 distilleries, 14 brewpubs, 1 meadery, 3 cideries
  • • 48 vineyards that produce wine from more than 90 grape varieties
• Attendants at every gas station in NJ fill your tank for you

• Easy access to Philadelphia and New York City via public transportation
• More horses per square mile than any other state
• 127 miles of coastline
• 15 museums housing fine art collections (not including the world-renown museums in Philadelphia and New York City)
• Numerous theaters, playhouses, and concert halls across the state
• Professional sports teams for baseball, basketball, football, hockey, and soccer within driving distance
• Easy access to five major international airports
• Rich history (historical landmarks can be found across the state from the Revolutionary War to some of the earliest settlers/explorers)

MISSION STATEMENT

NorthStar VETS exists for one fundamental purpose: to improve the quality of life for our patients, clients, the family veterinarian and our staff.

CORE VALUES

We adhere to a core set of values that guide every aspect of what we do and how we do it— that translates into our “C-Pets” philosophy:

C – COMPASSION: We will interact with our clients, patients, and community with kindness and empathy.
P – PROFESSIONALISM: We will conduct ourselves in a moral and responsible manner and treat our clients, patients, and colleagues with respect and integrity.
E – EXCELLENCE: We will provide the highest-quality care and state-of-the-art knowledge in the practice of veterinary medicine.
T – TEAMWORK: The staff at NorthStar VETS, along with clients and their family veterinarians will work as a cohesive unit by recognizing the equal contributions and value of every team member.
S – SERVICE: We are dedicated to exceeding our clients’ expectations through timely and effective communication, exemplary customer service, outstanding patient care, and promoting a learning environment.

CULTURE

Each one of us walks the walk when it comes to translating our shared purpose into the way we do our jobs. From how people are greeted at the front desk, to how we soothe a frightened pet, to how we use today’s most advanced treatments and techniques to keep pets healthy — we strive at all times to deliver the highest levels of care and compassion. We truly understand the immeasurable value that pets bring to peoples’ lives and they deserve our best.

We followed “green” building practices when we built our facility out of respect for the land, our environment, and our community. And we designed the hospital to be a welcoming and calming place for sick or injured pets and their worried parents. We formalized a set of core values that guide our day-to-day activities, and are the touchstone for everything we do, from choosing the people we hire to the charities we support. We carefully designed our practice to support the primary care veterinarian, so they can thrive as partners in our shared mission to care for pets. We sponsor and/or participate in over two dozen community events each year including hosting a human and pet blood drive. Most importantly, we nurture our staff, ensuring they have the physical, emotional, and technological support they need to do their jobs at the highest possible level.

NorthStar VETS is an award-winning veterinary specialty and emergency hospital committed to being the best in one of the nation’s busiest parts of the country. With so many pets in the area, our team is always growing.

Because NorthStar VETS is one of the last privately-held specialty practices in the tri-state area, the culture is different than you’ll find at corporate hospitals. The atmosphere is collaborative, meaning that a doctor here has direct access to many veterinary specialists in over a dozen specialties with whom to consult, and this is encouraged with daily morning cage-side rounds. This team also ranks nationally as one of the best for referring veterinarian satisfaction. You should also know that NorthStar VETS does not offer general medicine and has no interns, which means your immediate colleagues would all be trained veterinary professionals at the top of their game.

Team members at NorthStar VETS enjoy a nice work-life balance, a tuition reimbursement program for veterinarians, money for continuing education, a higher than average support-staff-to-doctor ratio, friendly and helpful coworkers, management who listens, plus great pay and other benefits.

COMMUNITY OUTREACH

• Annual Blessing of the Animals event
• Annual Human and Animal Blood Drive in conjunction with the American Red Cross
• Sponsor of the Trenton Thunder Dog of the Day local shelter adoption program
• Toys for Tots
• Vet-i-Care
• Pet first aid classes
• Annual ACVO service dog eye exam event
• Youth group tours of the hospital
• Villages in Partnership
• The Buddy Initiative
• Naloxone injection training for police working with drug-sniffing K9 officers

THE BEST ATTRIBUTES OF THE HOSPITAL AND STAFF

• Beautiful state-of-the-art facility
• Diverse group of specialists
• Highly collaborative culture
• Friendly, cohesive group
• Gold standard medicine
• Robust caseload
• Supportive management

THE BEST ATTRIBUTES OF LIVING IN THIS AREA

• Driving distance to metropolitan areas
  • New York City (1 hour / 59 miles)
  • Philadelphia (43 minutes / 43 miles)
  • Baltimore (2 hours / 137 miles)
  • Delaware (1 hour / 71 miles)
  • Washington D.C. (3 hours / 172 miles)

• Driving distance to ski resorts
  • Camelback Mountain (2 hours / 105 miles)
  • Blue Mountain (2 hours / 100 miles)
  • Hunter Mountain (3 hours / 174 miles)
  • Jack Frost (2.25 hours / 143 miles)
  • Mountain Creek (1.75 hours / 100 miles)
  • Shawnee Mountain (2 hours / 84 miles)

• Foodie paradise: Ethnically-diverse, multi-cultural cuisine from inexpensive food trucks to 5-star dining
  • More than 90 authentic diners across the state
  • World-famous Jersey tomatoes and farm-fresh produce
  • Boardwalk snacks such as old-fashioned tomato pie, boardwalk fries, pork roll sandwich, frozen custard, saltwater taffy, and funnel cakes
  • 77 craft breweries, 20 distilleries, 14 brewpubs, 1 meadery, 3 cideries
  • 48 vineyards that produce wine from more than 90 grape varieties
• Attendants at every gas station in NJ fill your tank for you

• Easy access to Philadelphia and New York City via public transportation
• More horses per square mile than any other state
• 127 miles of coastline
• 15 museums housing fine art collections (not including the world-renown museums in Philadelphia and New York City)
• Numerous theaters, playhouses, and concert halls across the state
• Professional sports teams for baseball, basketball, football, hockey, and soccer within driving distance
• Easy access to five major international airports
• Rich history (historical landmarks can be found across the state from the Revolutionary War to some of the earliest settlers/explorers)

MISSION STATEMENT

Pearland Animal Cancer & Referral Centre’s mission is to provide the highest quality Board Certified Oncology, referral only services, to animals in need of professional, ethical, compassionate and caring environment with the goal of maximizing the comfort, health and
the longevity of the patient.

CORE VALUES

We work to the best of our abilities and seek:

1. Continuous Improvement – Both for your own and the team’s professional development and for the services we provide.
2. Cooperation – To foster teamwork an atmosphere of cooperation and harmony is a fundamental principle.
3. Transparency – We believe in being honest with our clients, with each other, and with ourselves.
4. Excellence – The services we provide must be excellent at all times.

Other dedicated ares (ICU, Rehab, Imaging, etc)

The Pearland location operates in the shared space with an Emergency hospital that operates on our off hours and all weekends and holidays. This provides care for our patients out of hours. Digital radiography and ultrasound are available as well as a USP 800 compliant chemotherapy suite.

The Woodlands location is under development. Digital radiography, ultrasound, 64 slice CT, endoscopy, available to start. Requests can be made for additioanl equiptment. Services will include Oncology, Surgery, Internal Medicine, part time Dentistry, part time Cardiology, overnight care for in house patients. Additional services will be added as demand dictates.

Description of Culture

Pearland Animal Cancer and Referral Center is the first and only veterinary specialty referral hospital in the Houston area dedicated to dogs and cats with cancer! We are a young, rapidly growing practice, and in 18 months we have exceeded expectations in providing excellence in patient care and referral services to clients and veterinarians in the Greater Houston area.

Culture:

At PACRC our goal is to exceed our client’s expectations in providing an unmatched customer service and client experience to our patients, customers, and referring primary care veterinarians. This will be offered in a nurturing environment by a cohesive team of employees. Receiving a cancer diagnosis is a very difficult time and at PACRC we want patients and their families to feel welcome and know that patient care and comfort is our first concern. We can achieve this through strength, teamwork, and having highly skilled staff.

We work to the best of our abilities and seek:

1) Continuous Improvement – Both for your own and the team’s professional development and for the services we provide.
2) Cooperation – To foster teamwork an atmosphere of cooperation and harmony is a fundamental principle.
3) Transparency – We believe in being honest with our clients, with each other, and with ourselves.
4) Excellence – The services we provide must be excellent at all times.

Company History

Pearland Animal Cancer and Referral Centre ( PACRC) was established in 2018 by Melissa Parsons-Doherty, DVM, DACVIM (Oncology) with the goal of offering quality cancer-focused specialty care. Prior to PACRC, there was no such facility in existence that focused its efforts on oncology and related emergency services.

Dr. Parsons-Doherty has been a Diplomate of the American Veterinary Medical Association since 2013. She is Canadian and received her Doctor of Veterinary Medicine by the Atlantic Veterinary College in Prince Edward Island, Canada. She completed a Rotating Internship in Medicine and Surgery in New Jersey at Garden State Veterinary Specialists, and a Medical Oncology Internship at the University of Georgia in Athens, Georgia. She completed a Residency in Medical Oncology at Louisiana State University in Baton Rouge, Louisiana. After completing her training in the United States, she returned to Canada to the Ontario Veterinary College where she worked and taught at the Animal Cancer Center before being drawn back to the heat of the south. She has made her home in Houston with her husband, two German Shepherds, and five cats. She recently took the leap to establish the first Veterinary Specialty hospital in the Houston area dedicated to the care of dogs and cats with cancer and is excited to welcome you at the Pearland location.

Benefits

Pearland Animal Cancer and Referral Center offers competitive compensation, and excellent benefits which include health, dental, vision, long-term disability, life insurance, 401(K), paid time off, CE allowance, and paid membership fees.

Tenure of Doctors

Board Certified veterinarians

Tenure of Technicians

Experienced technicians, LVT preferred

Tenure of Staff

Experienced

Management Team

Consists of practice owner. New veterinarians will become part of the growth and direction of the practice and their service as it develops.

Community Outreach

Participation in local events, CE for the community and local veterinarians is encouraged. Modification has been needed due to Covid-19, however online meetings will be scheduled as well as contnued participation in local veterinary association meetings as attendees and presenters.

The BEST attributes of the hospital and staff

Pearland Animal Cancer and Referral Center offers competitive compensation, and excellent benefits which include health, dental, vision, long-term disability, life insurance, 401(K), paid time off, CE allowance, and paid membership fees.

In additioan to practicing high-quality medicine, the team offers compassionate care and a collegial work environment. Uniquely, Pearland Animal Cancer and Referral Center is the first and only specialty referral hospital in the Houston area dedicated to patients and clients with cancer! We are a young, rapidly growing practice, and in 18 months we have exceeded expectations in providing excellence in patient care and referral services to clients and veterinarians in the Greater Houston area. We have a detail-oriented group of fun-loving Oncology Technicians that excel in client communication, patient care, and empathy and are supported by an experienced Emergency team that operates after hours and on weekends. We have taken care to ensure that we are USP 800 compliant and have built out a chemotherapy suite that includes three negative pressure rooms: anteroom, storage, and chemotherapy administration rooms.

The BEST attributes of living in the area

We are in Pearland, Texas, and are 20 minutes from downtown Houston. Pearland is one of the fastest-growing suburbs in the Greater Houston area (https://www.niche.com/places-to-live/pearland-brazoria-tx/). Houston is one of the largest cities in the USA, has an attractive cost of living, and provides the opportunity to enjoy internationally recognized amenities such as the medical center, NASA, professional sports teams and restaurants. Pearland is also 45 minutes from island life on Galveston Island (https://www.galveston.com/10-reasons-you-should-get-on-island-time/) where family time, fishing, and relaxation can be an alternative to the city. We are also one hour away from The Woodlands, Texas which was voted one of the best places to live in the USA! (https://abc13.com/the-woodlands-texas-best-places-to-live-cities-in-america/6267126/#:~:text=The%20Houston%20suburb%20ranks%20second,people%20live%20in%20The%20Woodlands.)

Middletown, Connecticut

MISSION STATEMENT

To continuously provide advanced and affordable veterinary care to our community through collaboration and innovation.

CULTURE

Our goal is to provide advanced but affordable veterinary care to our community. The hospital provides a team-based environment where collaboration is valued between departments and doctors. As the company has grown organically, the benefits of this family atmosphere are crucial for our busy caseload. We are dedicated to the personal growth of our staff, both internally within Pieper as well as externally to help advance the veterinary profession.

LOCATIONS

1. Pieper Memorial Veterinary Hospital – Middletown, CT
   • 24-Hour ER and specialty
2. Pieper Madison – Madison, CT
   • Urgent Care with specialty appointments
3. General Practice Locations
   • Pieper Olson Veterinary Hospital – Middletown, CT
   • Pieper Berlin St. – Middletown, CT
   • Essex Animal Hospital – Essex, CT
   • East Haddam Animal Hospital – East Haddam, CT
   • Marlborough Animal Hospital – Marlborough, CT

Types of surgery suites

• Soft Tissue: 2 rooms, each with 2 tables
• Orthopedic: 1 room with 2 tables
• Neurosurgery: 1 room with 2 tables
• Minor Procedures: 2 rooms, each with 1 table

Types of DIAGNOSTIC EQUIPMENT

• 64 Slice Toshiba Aquilion CT
• 1.5T GE MRI
• Ultrasound units:
  • Toshiba Xario – Pieper Memorial
  • GE Logiq E10 – Pieper Madison
  • OEC 9800 PlusTM Digital Mobile Standard C-arm – Pieper Memorial
  • GE Logiq E NEXTGEN (R7) – Pieper Memorial, Madison
• Echocardiography: Vivid E90 – Pieper Memorial
• Digital radiography
• Vet Rocket PACS onsite and cloud servers

DOCTOR TENURE

There is a mix of long term and new doctors at the practice. This provides a great environment for growth and mentorship as well as the ability to find colleagues at similar life stages. Most departments have at least one specialist that has been with Pieper for >5 years. This support allows 7-day-a-week coverage for most departments including Critical Care, Neurology, and Internal Medicine.

TECHNICIAN TENURE

Our technical and support staff are a combination of people that have grown within Pieper throughout the years as well as new employees from outside hospitals. This mix, along with cross training and the ability to move between departments, creates a well rounded staff culture and improves integration between departments.

MANAGEMENT TEAM

Our management team has grown most recently as the hospital expanded. As with our other areas, this team is a mix of staff promoted from within along with people from other hospitals and industries. This group has been crucial in improving communication and supporting the doctors and staff as the caseload has continued to grow.

Miami, Florida

MISSION STATEMENT

Our mission is to provide the highest quality veterinary care to our patients while serving our clients with compassion and professionalism.

CORE VALUES & CULTURE

Respect, integrity, trust, and leadership: mix with cultural diversity to provide the best care to our clients, pets, and maintain an extensive referral base.

DOCTOR TENURE

Internist owner (11 years); 2nd internists (5 years); Surgeon 1 (4 years); Surgeon 2 (2 years); cardiologists (11 years), dermatologist (11 years); oncologists 1 (1 years); 2nd oncologists (3 years); anesthesiologists (5 years); ER DVM (2 years+).

TECHNICIAN TENURE

Approx: 8 techs (> 8 years); 6 techs (> 6 years); 8 techs (> 2years); other (0-2 years).

STAFF TENURE

Manager (6 years); assistant manager (3 years); inventory tech (2 years); other administrative assistant (1-11 years); CSR (0 to 4 years).

THE BEST ATTRIBUTES OF THE HOSPITAL AND STAFF

Cultural diversity that aligns with the community we serve. An emergency service that belongs to the same entity and great ER support for all the specialists.

THE BEST ATTRIBUTES OF LIVING IN THIS AREA

Miami is an international hub of cultural diversity, with world-class events and entertainment with warm weather and great outdoor activities all year round. We have a variety of small city neighborhoods but also share big city conveniences like museums, zoos, aquariums, and many pro sports. Miami also has excellent schools and health care facilities ranking in the top in the country. We are served by two international airports making getting in and out convenient. This is truly a great city for singles and families alike.

Syracuse, NY

MISSION STATEMENT

To provide high quality emergency, specialty, and complementary care in an efficient, compassionate, and collaborative manner; to support our clients through the process of treating their sick pets with kindness and understanding; to be an extension of the primary care veterinarian’s role in the treatment process by providing advanced diagnostic and therapeutic options; and to give our healthcare team the support that they need to be able to achieve these goals.

CORE VALUES

Our patients’ health and quality of life are our central focus. We work with the pet parent to generate an individualized treatment plan that provides the best outcome for that patient. We honor the pet parents’ goals for their pets, and we respect the primary care veterinarian’s role in the pet’s health management plan.

Employee health and wellbeing is a priority. Finding time to disconnect and re-center ourselves is key to remaining well balanced and effective in our professional roles. Veterinary Medical Center of CNY provides tools necessary to support such balance, and, given that, employees are accountable for the energy they bring to the workplace. We remain dedicated in our efforts to provide a place of employment that empowers employees to create a career path that is professionally fulfilling and financially rewarding. We challenge each and every staff member to perform with excellence, no matter the task.

Our love for pets requires we do our best to help them stay healthy and maintain a good quality of life, both within the home and the community. We are dedicated to serving pet parents as well as other animal welfare agencies within the community. We strive to protect the innocent from harm and to help heal those who have suffered.

For our patients, for our team, and for our community, we show up, we work hard and we remain kind. Every day.

CULTURE

Tenure of doctors: LOW turnover – in the past 10 years: 1 IM doc moved back home to Florida, a Cardiologist changed to independent contracting work due to a 1+ hour commute and personal life needs, 2 retired from ER and transitioned to other non-ER/specialty work. Otherwise no doctor has left in my 10 years with the practice for incompatibility, compensation or cultural reasons. Each one of us walks the walk when it comes to translating our shared purpose into the way we do our jobs. From how people are greeted at the front desk, to how we soothe a frightened pet, to how we use today’s most advanced treatments and techniques to keep pets healthy — we strive at all times to deliver the highest levels of care and compassion. We truly understand the immeasurable value that pets bring to peoples’ lives and they deserve our best.

Tenure of technicians: Most techs have been at the hospital for 10+ years. Four techs have left in past 5 years due to reluctance to shift mindset and join the positive cultural shift or cross-country moves due to spousal relocation.

Tenure of staff: No loss of admin staff during my 10 years, and all but 1 outdates me by 8 years.

MANAGEMENT TEAM

1. Chief Operating Officer: Heather Estey
2. Chief Financial Officer: Marcie Marshall
3. Human Resources and Communications Manager: Deba Prevost
4. Billing Coordinator: Sue Fox
5. Inventory Manager: Maggie Thompson
6. Bookkeeper: Brenda Rapasadi
7. Administrative Assistant: Amanda Wolff
8. LVT Director of Development: Gayle Fuerst
9. Social Worker: Carolyn Scheutzow, LCSW (on retainer for staff support)

COMMUNITY OUTREACH

• Emergency fund dedicated to helping patients in need
• Yearly Christmas case(s) with all expenses paid
• Strong presence in community against animal cruelty
• Support for Dog Control to provide emergency care to stray pets

THE BEST ATTRIBUTES OF THE HOSPITAL AND STAFF

• PRIVATELY owned by a working mom who understands the need for a work-life balance.
• Owner is engaged in the practice – if you have an issue you can speak to the owner directly. No need to go through layers of administration to get your voice heard.
• We are creative and flexible to make a balanced schedule that works for the hospital and the individual.
• We work hard at maintaining our culture – we actively try to help people work through concerns to help them join our culture. Those people who cannot get on board and remain toxic will not be invited to stay on our team.
• We have a social worker to help make stress assessments and provide tools for resilience and coping mechanisms. She also helps assists with internal communications and collaborations with teams as needed. We want to function as a cohesive unit, but it takes work, and we are not afraid to invest in it.
• We are a great team. Everyone who comes to visit can sense it. We want to work well together.
• We APPRECIATE our staff – we offer monthly massages and regular appreciation events throughout the year.
• We have our issues (we all do), but we are not afraid to acknowledge them and work on them.
• During COVID – we instituted measures swiftly and early such that not 1 staff member has gotten ill thus far, and we have not adjusted anyone’s compensation (we actually increased support staff compensation). We have been able to provide all staff members with masks and appropriate PPE through conservation techniques and creative coordination.

THE BEST ATTRIBUTES OF THE HOSPITAL AND STAFF ARE

• BEAUTIFUL area with LOW COST OF LIVING. You can live on a lake and commute to work. You can have acreage or horses at affordable prices. Hiking, boating, kayaking, running, triathlons, etc. all available locally. And you get time off to enjoy these hobbies!
• Blossoming culinary scene supported by local farmers.
• Wine trails and brew trails – whatever suits your fancy!
• Excellent schools – some of the best in the country.
• People in upstate NY are friendly and laid back. You feel part of the community immediately.